Our Care & Maintenance Packages are designed to keep your website, portal, or mobile app secure, thriving, and evolving as your organisation grows. From proactive updates to responsive help when you need it, we’re here to give you peace of mind and a steady partner in your digital journey.
Whether you need occasional input or regular improvements, our care packages scale with you – offering dependable, flexible time each month to keep things running smoothly and strategically.
A modern digital platform – whether a website, portal, or app – relies on a foundation of ever-evolving technologies. Regular updates and maintenance aren’t just nice to have; they’re essential to security, performance, and long-term stability. With a care package in place, we can proactively draw down time each month to keep your platform up to date, before small issues become big ones.
All packages include access to our dedicated team, priority response times, and a monthly time allowance to use however you need — from technical maintenance and security updates to content tweaks and planning your next big release.
Perfect for smaller sites or businesses needing light-touch support throughout the year.
Ideal for organisations with regular content updates and occasional enhancements.
Our most comprehensive plan for proactive support, strategic planning, and room to scale.
Whether you’re launching new content, resolving a bug, or planning your next big feature, our team is here to help with dependable, ongoing care.
Our Care & Maintenance Packages give you the support, flexibility, and peace of mind to stay ahead — not just afloat. Choose the package that fits your needs, and let us take care of the rest.
Not sure which care package is right for you? Get in touch and we’ll help shape the right fit for your platform and goals.
Have a question? Check out our FAQ below – the answer might be waiting for you there!
Support requests will naturally vary depending on your platform and needs. Typical tasks that fall within your package time include:
More complex tasks like custom feature development, deep app investigations, or new page templates may require additional time or a separate quote. We’ll always let you know if a request falls outside your included time before any work begins.
Yes they do. All clients on a digital care package receive priority access to our development schedule, meaning your requests are handled faster and with guaranteed time allocated each month. It’s our way of making sure your business keeps moving without delays.
We expect all support time to be used within your 12-month agreement. Don’t worry your project manager will provide regular updates on your remaining hours and help you plan how best to use them before your term ends.
We’re here for more than bug fixes. All care & maintenance packages include time for discovery and scoping sessions, so we can help plan, prioritise, and explore ways to make your digital presence work harder for your business.
Each quarter, you’ll have access to a strategy session with one of our experienced digital strategists. This is your opportunity to:
Think of it as having a digital expert at the table to help steer your organisation forward.
You can top up your hours at our standard hourly rate, or if you find you’re consistently running over, we’ll help you upgrade to the next package tier to better suit your needs.
Without an active Care & Maintenance package in place, your website won’t receive regular updates to its platform technologies (like PHP), WordPress core, or plugins — all of which are essential to keeping your site secure, stable, and performing at its best.
Over time, skipping these updates can put your platform at risk of security vulnerabilities, bugs, or compatibility issues that may impact both user experience and overall reliability.
That said, if you’re not expecting to need regular support, we do offer a Pay-as-You-Go option.
Here’s how it works:
While this option offers flexibility, we highly recommend a Care & Maintenance package for proactive protection, peace of mind, and ongoing support.
You can cancel your care package at the end of the 12-month minimum agreement. If you choose to end the agreement early, the remaining months will be chargeable to close the contract.
Yes you can. We offer the option to pre-purchase a block of support hours that you can draw from as needed (excluding digital marketing or copywriting).
This gives you flexibility without committing to a monthly retainer. Discounted rates are available for larger bundles. Contact us for more information and pricing.
Hours must be used within the 12-month period. No more than 6 hours can be used for one job without agreement. The maximum hours used can’t total more than 50% of the total annual hours, multiplied by the percentage you are through your contract.
The Strategy is a quarterly meeting with one of our Digital Strategists to provide advice on your current digital solutions (marketing, website, app etc…). It is your chance to have a Digital Marketing & Development Expert on your board.
Need support without committing to a monthly package? Our Bank of Hours gives you access to our expert team on your terms. Pre-purchase a block of hours and use them as and when you need—whether it’s for fixes, improvements, or planning your next big feature.
This is perfect for:
You get full flexibility, control over how your hours are used, and discounted rates when purchasing larger bundles.
Please note: Bank of Hours does not cover digital marketing or copywriting services.
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