Tip 5. You may already have some pre-paid support hours left!
If your site is hosted with Ascendancy, remember that we include a number of support hours with every hosting package per annum.
You can use your support time to request:
- Help to change things on your website that you can’t do yourself
- Training and support to help you do things on the site yourself, that can be done through WordPress
- Small changes to content, images and so on if you’re not confident doing them yourself
As a general rule, we don’t include under ‘support’ anything that requires significant amounts of programming work. But if you’re not sure whether what you need is included or not, just ask!
And if you’ve already used all your support hours in the current year, did you know that you can top these up by purchasing ‘blocks of support hours’? By purchasing a number of additional support hours up front, you can get discounts on our normal hourly rates. Or – we can just quote you for specific maintenance jobs if you’d rather ‘pay as you go’.
How do you know how much support time you have left? Just email the web team at support@ascendancy.agency and they’ll let you know.
More from Ascendancy
Picking a domain name can be difficult, especially with most of the short and easy-to-remember ones now gone. Some new businesses are now opting to find an available domain name and then naming their…
Say hello to a member of the A-Team! Meet a member of our fantastic Web Development team, Karen: Tea or coffee? Coffee in the morning and tea in the afternoon. What is your favourite meal? I don’t…
I joined Ascendancy after my first year of sixth form after developing a strong passion for digital marketing and deciding to pursue it as a career and so far, I’ve really enjoyed it. Everyone has…